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Covid 19 Response

Hello everyone,
During this unprecedented time, Veg Heads has had to completely adapt our business model as a café and events business. We are taking necessary precautions whilst remaining open to the public, including implementing government guidelines on additional health and safety according to the current COVID-19 pandemic.

Staff

Our team members’ health and safety is always our top priority, and even more so now because of the critical importance of their work. We have implemented extra health and safety measures across our business, including No Contact Delivery, for the protection of both our customers and team members. We have also only selected a core staff group at both our Benfleet and Ware locations, to cover all orders, maintain high quality food, and oversee all procedures listed in this statement. Staff will adhere to PPE usage, including the use of aprons and disposable gloves for food prep and service, and hair nets for those with longer hair. No masks need to be used, as per the latest WHO advice (May, 2020), however if a staff member wants to wear one, they can.

Once the business is closed for the day, staff will be reminded to maintain social distancing and further handwashing guidance.

Before Opening/Reopening

The objective is make sure that both locations are clean and ready to restart, including an assessment for each location (Ware has been closed during lockdown and is now reopening the kitchen for use of Veg Heads) before restarting work. Cleaning procedures must be adhered to, and hand sanitizer must be used before restarting work. All workspaces will be sprayed with anti-bacterial spray and wiped away.

We will also be reconsidering the decrease of “touch points”, such as doors, where we will be using door wedges.

Ordering

We will only accept orders over phone/text/WhatsApp to our designated phone numbers at each location. Please refer to the correct menu depending on the location.

Social Distancing/Collections

In order to adhere to social distancing guidelines, we will minimise opportunities for the virus to spread by maintaining a distance of 2 metres between customers, and for staff as far as reasonably possible. This applies to where customers may need to queue for collections. People should be reminded to wash their hands for 20 seconds and more frequently than normal- there will be hand sanitizer facilities available at both locations. We will also use additional signage to ask customers not to enter the premises if they have symptoms and instead encourage the use of our delivery service to be even more stringent with social distancing. Furthermore, for those collecting their orders, we will only allow access to 3 people on the premises (2m apart) at one time for Benfleet, and 6 people on the premises (2m apart) at one time, for Ware. Please follow the arrows provided.

Only approach staff at the counter when instructed to do so. Please do not loiter unless there is an unresolved issue.

Contactless Payments

To minimise the risk of the spread of COVID-19, we will only accept contactless payment. For deliveries, we will only accept payment beforehand through our PayPal service (or bank transfer should PayPal not be accessible). For collections, we will accept PayPal, or card payments through the use of our iZettle card machine. No cash can be accepted until further notice.

Symptoms

If any staff members are showing symptoms:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)
They will be relieved of all duties and advised to self-isolate at home. If a member of staff has helped someone who has developed symptoms of COVID-19, they do not need to go home unless they develop symptoms themselves. They should wash their hands thoroughly for 20 seconds after any contact with someone who is unwell with symptoms consistent with coronavirus infection.

It is not necessary to close the business or workplace or send any staff home unless government policy changes.

Food Packaging

The World Health Organization (WHO) advises that the likelihood of an infected person contaminating commercial goods is low. The risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also very low.

While food packaging is not known to present a specific risk, efforts will be made to ensure it is kept in a clean place and handled in line with usual food safety practices (the use of gloves).

Cleaning is in line with food hygiene practice and the environmental controls set out in the business’ HACCP. Staff will continue to follow existing risk assessments and safe systems of working. No additional precautions need to be taken.

Food Deliveries

All food will be delivered to consumers in a way that ensures that it does not become unsafe or unfit to eat. Food that needs refrigerating will be kept cool while being transported, and vice versa with hot food. Both will be through the use of insulated bags. We will also identify and remove possible cross-contamination risks in the delivery process. This will be done through packaging meals securely and storing allergen-free meals separately in transit to avoid contamination through any spillages.

If an allergen-free meal has been ordered, it will be clear when delivered which container it is in. You can use stickers or a note on the container to label each meal.

All guidelines have been considered by the Government website (food.gov.uk) and local council advice (Castlepoint for Benfleet and East Herts for Ware).